All Xemeor products are digital files. We do not ship anything, so there is nothing to send back. This page tells you when you can get a refund and how to ask for one.
When You Can Get a Refund
You can get a refund if the file does not work. This means:
- The file will not open.
- The file is broken.
- You did not get your file or download link.
- The product is very different from what the product page showed.
First, we will try to fix the problem. We may send you a new file or help you open it. If we cannot fix it, we will give you a refund.
When We Cannot Give a Refund
We cannot give a refund if:
- You changed your mind.
- You do not like the design.
- You bought the wrong product by mistake.
This is because you cannot return a digital file once you have it. Each product page shows what is inside and which formats you get. Please read it before you buy.
How to Ask for a Refund
- Write to us within 7 days of your purchase. Use our Contact page or email info@xemeor.com.
- Tell us your order number and the product name.
- Tell us what is wrong. A screenshot helps a lot.
- We will check and reply in 1 to 2 business days.
- If we approve the refund, we send it back the way you paid. Your bank may need a few days to show it.
Questions Before You Buy?
Do you have a question before you buy? Write to us first. We are happy to help.
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